Neighbourhood Apps

Neighbourhood Apps is a mobile application designed for homeowners and tenants to conveniently manage activities and services within their residential community

About the project

As a resident, I want to quickly see my outstanding requests and easily find or book the facilities I need, so that I can make efficient use of the amenities available in my residence

Date:

Jul 12, 2025

Client:

Myself

Services:

Mobile Apps

Project Details

As a first-time user, downloading the app for my residence convenience was overwhelming. The interface was cluttered with colorful icons and graphics, which made it difficult to immediately understand the available options. It took me time to navigate and identify the key functions within the application.

More critically, important information such as “Outstanding Bills” was not clearly highlighted. I only became aware of its location when my partner pointed it out to me, revealing a significant usability gap. Booking facilities also required extra steps, leading to confusion and wasted time.

This experience highlighted the need for clearer hierarchy, simplified visuals, and prioritization of critical information to improve the overall resident experience.

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**Redesigned the visuals and enhanced the user journeys of the Homepage, Booking Experience, and Visitor Experience within 5 hours. The goal was to quickly demonstrate how cleaner visuals and streamlined flows could improve usability. This was purely an execution-focused exercise, with the Define and Discussion phases excluded.

"The redesign visuals are a strong step forward, though I see potential to enhance them even more."

Myself

Home Tenant

Things I Did

My objective was to enhance the visual design and user journey of the application by:

Highlighting critical information to make it easier to identify.
Simplifying visuals to reduce cognitive load when navigating amenities.
Improving productivity and saving time for residents when booking facilities.

Action

User Research & Competitor Analysis
- Drew from my own experience using multiple community/neighbourhood apps.
- Conducted competitor analysis to identify effective patterns and “mix and match” solutions.
Redesigning Visuals & Journeys
- Found redundancies in existing flows and removed repetitive steps to reduce frustration.
- Example: On the Visitor Page, the app listed many visitor types with identical forms. I proposed combining them into one category, while still allowing detailed options within the form itself.
Designing as the User
- Since I actively use the app, I mapped out my pain points and translated them into design opportunities.
- Created mockups and prototypes to solve these issues with a user-first perspective, keeping fellow residents in mind.

Result

The redesign produced cleaner visuals and improved hierarchy, making it much easier to spot critical information quickly. The booking process became more streamlined and efficient, reducing unnecessary steps and confusion. While I recognize my perspective may be biased, feedback from peers confirmed the redesign felt clearer, more user-friendly, and more purposeful.